October 9 – 10, 2024 | Raleigh, NC
The event starts in:
For additional information, contact rachel.crooks@sagent.com.
Welcome to HOT
Sagent is coming to a city near you! Hands-On Training (HOT) is Sagent’s stand-alone, in-person training program. By working directly with the Sagent trainers, we can fuel your success and go in depth on the topics that matter most to you. Plus, when it comes to Sagent, you know we always add in some fun, too! Space is limited! This year’s options focus on LoanServ and include:
Track 1: Default Administration
Track 2: Escrow Administration
Track 3: Scripted Workflow Automation
Track 4: Special Loan Servicing
Track 1: Default Administration
Track 2: Escrow Administration
Track 3: Scripted Workflow Automation
Track 4: Special Loan Servicing
Location
First Citizens Bank
100 E Tryon Rd Raleigh, NC 27603
Our fall 2024 HOT program is taking place in Raleigh, NC at First Citizens Bank. Participants can choose to stay at any hotel they would like.
Are you a visual learner? Check out this map to see the location of the airport, area restaurants and more in the vicinity of our hotel.
HOT Agenda
Track 1 – Default Administration
This track is focused on the LoanServ default areas of Loss Mitigation, Bankruptcy, and Foreclosure. This will review the basics as well as the best practices that Sagent recommends. This will not go into the Tempo product in detail, but more on how LoanServ initiates the process and how it can
transition to Tempo if preferred.
This track is focused on the LoanServ default areas of Loss Mitigation, Bankruptcy, and Foreclosure. This will review the basics as well as the best practices that Sagent recommends. This will not go into the Tempo product in detail, but more on how LoanServ initiates the process and how it can
transition to Tempo if preferred.
Track 2 – Escrow Administration
This track is intended for those who typically process PMI, analysis, and reporting. It is more of a focus on the customer-facing types of interactions where many questions tend to arise around PMI cancellations, analysis and trial reviews, and more.
This track is intended for those who typically process PMI, analysis, and reporting. It is more of a focus on the customer-facing types of interactions where many questions tend to arise around PMI cancellations, analysis and trial reviews, and more.
Track 3 – Scripted Workflow Automation
This track will be appropriate for all audiences. If you are planning to write new scripts, edit existing, or just design and manage them, this will be for
you. If you have attended previous formal training, some of the content will be repetitive, but will offer practice and help re-enforce the standard toolset.
This track will be appropriate for all audiences. If you are planning to write new scripts, edit existing, or just design and manage them, this will be for
you. If you have attended previous formal training, some of the content will be repetitive, but will offer practice and help re-enforce the standard toolset.
Track 4 – Special Loan Servicing
This track will allow a special focus on loan servicing that is not your typical mortgage. While the term ‘special loan’ can be subjective within the industry, we will plan to discuss ARMs, SCRA processing, and consumer lending options. Open discussion for customer specific scenarios will also be encouraged.
This track will allow a special focus on loan servicing that is not your typical mortgage. While the term ‘special loan’ can be subjective within the industry, we will plan to discuss ARMs, SCRA processing, and consumer lending options. Open discussion for customer specific scenarios will also be encouraged.
08:00 AM - 9:00 AM
Continental Breakfast
09:00 AM - 12:00 PM
Focus on Loss Mit setup and optimization
Trainer: Ivonne Nava Pettegrew
- Overview of regulatory screens: solicitation, modification, or default, to ensure accurate default reporting.
- Review of Loss Mitigation tasks – FNMA tasks sent loan modification documents to customer and received documents from customer.
- Trial plans, parameters (cancel days), setting up, reg/default or reg/mod, and posting
- Review default parameters related to investor setup.
- Overview of regulatory screens: solicitation, modification, or default, to ensure accurate default reporting.
- Review of Loss Mitigation tasks – FNMA tasks sent loan modification documents to customer and received documents from customer.
- Trial plans, parameters (cancel days), setting up, reg/default or reg/mod, and posting
- Review default parameters related to investor setup.
09:00 AM - 12:00 PM
Training & Discussion on PMI/LPMI Processing and Cancellations
Trainer: Evelyn Haber
- Discuss PMI Cancellation Screens
- Review the processing steps, along with the 590-598 (series), 604 & 342 reports
- Discuss PMI Cancellation Screens
- Review the processing steps, along with the 590-598 (series), 604 & 342 reports
09:00 AM - 12:00 PM
Introductions to Scripted Workflow Development
Trainer: Donny Dempsey
- Review scripting basics and general development toolset & library.
- Development of first exercise: Custom and
consolidated screen example
- Review scripting basics and general development toolset & library.
- Development of first exercise: Custom and
consolidated screen example
09:00 AM - 12:00 PM
Training and discussion on ARM loans
Trainer: Derek Murray
- Walkthrough setting up an ARM Contract
- Training of ARM loan screen
- Discussion on ARM reports
- Open Q&A and customer scenario discussion
- Walkthrough setting up an ARM Contract
- Training of ARM loan screen
- Discussion on ARM reports
- Open Q&A and customer scenario discussion
12:00 PM - 1:00 PM
Lunch Break
01:00 PM - 4:00 PM
Deferment Management & Loan Modification Reversals
Trainer: Ivonne Nava Pettegrew
- Review of modification terms, balance
adjustments, deferments, and capitalization.
- Adjustments made to ARM data prior to the modification.
- History review
- Reversal of payments applied after the modification
- Review of modification terms, balance
adjustments, deferments, and capitalization.
- Adjustments made to ARM data prior to the modification.
- History review
- Reversal of payments applied after the modification
01:00 PM - 4:00 PM
Walkthrough & Discussion of HUD Payment Supplement project
Trainer: Ivonne Nava Pettegrew
- Review HUD Payment Supplement project, what to expect, review questions, and open discussion
- Review HUD Payment Supplement project, what to expect, review questions, and open discussion
01:00 PM - 4:00 PM
Training & Discussion on PMI/LPMI Processing and Cancellations Cont.
Trainer: Evelyn Haber
- LPMI Cancellation date set up, letter process, 591 & 598 reports and LPMI Cancellation Date Change
- Review PMI Enhancement Projects:
o CP0060296 – Change PMI Vendor Names, CP0060753 – Deferred PMI Billing
o CP0060524 – Add Tax Exemption & Duplicate Bill Fee Tracking (Add tax exemption
data to PM400.345; Report 696 and Report
687 to allow exempt to be updated via PM400.220
o CP0060264 – Add Actual and Max Deductible to Haz Outsourcing Files and Reports - PM400.555 will be generated out of Rp-22, 74 and 75
- LPMI Cancellation date set up, letter process, 591 & 598 reports and LPMI Cancellation Date Change
- Review PMI Enhancement Projects:
o CP0060296 – Change PMI Vendor Names, CP0060753 – Deferred PMI Billing
o CP0060524 – Add Tax Exemption & Duplicate Bill Fee Tracking (Add tax exemption
data to PM400.345; Report 696 and Report
687 to allow exempt to be updated via PM400.220
o CP0060264 – Add Actual and Max Deductible to Haz Outsourcing Files and Reports - PM400.555 will be generated out of Rp-22, 74 and 75
01:00 PM - 4:00 PM
Intermediate Development within Scripted Workflow
Trainer: Donny Dempsey
- Review scripting interactions with external
files
- Development of second exercise: Read and write with an external spreadsheet.
- Review scripting interactions with external
files
- Development of second exercise: Read and write with an external spreadsheet.
01:00 PM - 4:00 PM
Training and discussion on SCRA loans
Trainer: Derek Murray
- Walkthrough setting up SCRA on a loan
- Discussion of life of loan in SCRA
- Discussion on SCRA reports
- Open Q&A and customer scenario discussion
- Walkthrough setting up SCRA on a loan
- Discussion of life of loan in SCRA
- Discussion on SCRA reports
- Open Q&A and customer scenario discussion
05:00 PM - 9:00 PM
Social activity
08:00 AM - 9:00 AM
Continental Breakfast
09:00 AM - 12:00 PM
Focus on FCL setup and optimization
Trainer: Donny Dempsey
- Overview of FCL parameters
- Overview of Vendor setup and assignment
- Overview of FCL Setup on DEL/LO/CODE
- Overview of the FCL Info and Work Screens when loading a foreclosure
- Open Q&A – Customer Scenario Discussions
- Overview of FCL parameters
- Overview of Vendor setup and assignment
- Overview of FCL Setup on DEL/LO/CODE
- Overview of the FCL Info and Work Screens when loading a foreclosure
- Open Q&A – Customer Scenario Discussions
09:00 AM - 12:00 PM
Online escrow analysis and trial analysis
Trainer: Evelyn Haber
- Overview of Analysis New Screen and when to use
- Analysis Output
- Overview of Analysis Project (What If) and when to use
- Discuss/Review enhancements - En Masse Escrow Analysis and Payment Change Data File, Retention Option for Projected Escrow Analysis
- Overview of Analysis New Screen and when to use
- Analysis Output
- Overview of Analysis Project (What If) and when to use
- Discuss/Review enhancements - En Masse Escrow Analysis and Payment Change Data File, Retention Option for Projected Escrow Analysis
09:00 AM - 12:00 PM
Scripted Workflow – Editing and Troubleshooting existing scripts
Trainer: Kevin Marek
- Review scripting interactions with external files
- Development of second exercise: Read and write with an external spreadsheet.
- Review scripting interactions with external files
- Development of second exercise: Read and write with an external spreadsheet.
09:00 AM - 12:00 PM
Scripted Workflow – API Setup Conversation
Trainer: Kevin Marek
Open discussion on API setup and usage
Open discussion on API setup and usage
09:00 AM - 12:00 PM
Training and discussion on Consumer loans
Trainer: Derek Murray
- Walkthrough Set up of Consumer Plan and Consumer Contract
- Training and discussion on Consumer Maintenance
- Discussion on Consumer reports
- Open Q&A and customer scenario discussion
- Walkthrough Set up of Consumer Plan and Consumer Contract
- Training and discussion on Consumer Maintenance
- Discussion on Consumer reports
- Open Q&A and customer scenario discussion
12:00 PM - 1:00 PM
Lunch Break
01:00 PM - 4:00 PM
Bankruptcy POC Setup & Overview
Trainer: Donny Dempsey
- Review of POC related parameters
- Review of BKR/POC/SETUP and related screens
- Setup of POC screens in the system.
- Review of POC related parameters
- Review of BKR/POC/SETUP and related screens
- Setup of POC screens in the system.
01:00 PM - 4:00 PM
Review & Understanding of Escrow Reporting
Trainer: Evelyn Haber
- Disbursement Reports – 22, 25, 74, 75 options, reject reasons, and how to correct
- PMI Reject Report – 567 errors
- Analysis Past Due Report – 240
- Flood Certification Report - 510
- Insurance - Haz/PMI/MIP Due Report – 553
- Tax Due Report – 223
- IOE Ineligibility Report - 1173
- Disbursement Reports – 22, 25, 74, 75 options, reject reasons, and how to correct
- PMI Reject Report – 567 errors
- Analysis Past Due Report – 240
- Flood Certification Report - 510
- Insurance - Haz/PMI/MIP Due Report – 553
- Tax Due Report – 223
- IOE Ineligibility Report - 1173
01:00 PM - 4:00 PM
Scripted Workflow – Planning & Design Ideas
Trainer: Kevin Marek
- Review script design form example
- Discuss check list for planning a script from business perspective
- Review script design form example
- Discuss check list for planning a script from business perspective
01:00 PM - 4:00 PM
Scripted Workflow – Use- case scenarios
Trainer: Kevin Marek
- Open discussion and round-table conversation on use-cases and other potential business ideas for scripts
- Spark concepts for everyone to consider or learn from fellow peers on how automation has helped them.
- Open discussion and round-table conversation on use-cases and other potential business ideas for scripts
- Spark concepts for everyone to consider or learn from fellow peers on how automation has helped them.
01:00 PM - 4:00 PM
Training and discussion on Special Loans
Trainer: Derek Murray
- Discussion on Buydown loans, Balloon loans, DSI loans, Deferred balance loans, and Interest Only
-Discussion on Reports
- Open Q&A and customer scenario discussion
- Discussion on Buydown loans, Balloon loans, DSI loans, Deferred balance loans, and Interest Only
-Discussion on Reports
- Open Q&A and customer scenario discussion
Sponsors
Fees
Fees & Cancellation Policy
The cost to attend HOT is $500 per person. Registration for the event will remain open until September 18th or event reaches capacity, whichever comes first.
Cancellations made before September 6, 2024 will receive a full refund. Beginning September 6th, all customer participants will be charged the full rate of their registration fee if they cancel, regardless of circumstances.
Please note: Sagent reserves the right to cancel the Hands-On Training event and/or training tracks if enough customers have not registered. Participants will be notified by email of the cancellation on or before September 6, 2024.
#sagenthot2024
