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IGNITE 2024
May 6-8 | Denver, CO

Want to experience s’more possibility with Sagent?!
Join us for Camp Ignite, our annual customer summit (May 6-8), where we’ll embrace the wilderness of Denver, channel our inner child, and spark curiosity through a variety of sessions, Hands-On Training (May 8-9), and more. Ignite your industry passions as you learn, share, and connect with Sagent’s executive team, product experts, and your peers. See you in Denver, campers!

Location

Hilton Denver Inverness
200 Inverness Dr W, Englewood, CO 80112
Hotel
The setting for Ignite and HOT this year is the Hilton Denver Inverness. Once you register to attend, you will receive a link to reserve your room using our group discount rate.
We plan to keep you busy at Ignite and HOT, but in case you have some free time, this site will give you details on the must-see attractions in the Mile High City!
Are you a visual learner? Check out this map to see the location of the airport, area restaurants and more in the vicinity of our hotel.

IGNITE Conference (May 6-8)

4:00 PM - 5:00 PM
Smart Bar
Alpine Ballroom 1
Open hours: Walk in to meet with a Sagent Smarty one-on-one!
4:00 PM - 7:00 PM
Check-In for Conference
Hotel Lobby
All customers, sponsors, and Sagent employees will check in to receive their information packet, swag, and other relevant information.
General Audience
5:30 PM - 7:00 PM
Welcome Reception
Sunrise Room
Mix and mingle with the Sagent staff and conference attendees. Join us for cocktails, entertainment, and fun surprises!
6:30 AM - 7:30 AM
Sweat with Sagent
Hotel Lobby
Join our very own Kevin Marek in a little exercise before you start your day! 1 mile or 5k routes are available around the hotel for you to run/walk at your own pace.
Kevin Marek, MGR Training & Advisory Services
8:00 AM - 8:45 AM
Professional Headshots
Alpine 1
Say cheese! Our photographer will be on hand to take professional headshots if you need to refresh your photo. This will be done first-come, first-served as time allows.
General Audience
8:00 AM - 8:45 AM
Breakfast
Upper Mountain View
Buffet style
8:45 AM - 9:00 AM
Welcome
Alpine Ballroom
Welcome to Ignite 2024!
General Audience
9:00 AM - 10:00 AM
Executive Panel on State of the Industry and Sagent Strategy Update
Alpine Ballroom
Don't miss this opportunity to gain valuable industry perspectives. Sit in on an exclusive Executive Panel on the State of the Industry featuring executives from the Technology, Servicing, and Customer Success teams.
Uday Devalla, EVP Chief Technology Officer
Jesse Decker, EVP Chief Customer Officer
General Audience
10:00 AM - 10:45 AM
Voice of the Customer
Alpine Ballroom
Hear it directly from the source! During this session, our customers will share insights into the value and benefits Sagent products have brought them.
General Audience
10:45 AM - 11:00 AM
Break
 
11:00 AM - 12:00 PM
CARE Rewind & Fast Forward
Conference A
This session will look back to features delivered in 2023 which will include newer branding and view management tools delivered with CARE 2.0. We will also focus on the state of CARE today – what can be done with CARE and how customers are using CARE to drive better experiences for consumers. In dialogue format, we will examine what lies ahead for CARE – including improved experience around Escrow Analysis, Payments, and Assumptions. We encourage anyone who is responsible or who supports the consumer experience in your operations to attend. Additionally, we encourage anyone not using CARE today to come and see what a dynamic tool this is to lower your customer service costs.
Jennifer Johnson, SR DIR Product Owner Management
Managerial Session
11:00 AM - 12:00 PM
LoanServ Rewind & Fast Forward
Conference B
This session will look back to features delivered in 2023 which will include improvements to security controls, credit reporting and delinquincy management, work reduction features in escrow management, and work done in investor accounting.

We will also focus on changes we are anticipating in 2024 and the current state of LoanServ to support further work reduction in escrow, payment processing, investor reporting, and more. The format will be conversational so we can get direct feedback from the managers and others who focus on work done in LoanServ.
Monica Orluk, SR Product Manager
Barb Bowser, Product Business Analyst
Managerial Session
11:00 AM - 12:00 PM
Datascape Rewind & Fast Forward
Conference C
This session will look back to features delivered in 2023 which will include expansion of data available, improvements to data and how we manage changes to schema.
We will also focus the state of DataScape today – what data is available and how are servicers using this data. We encourage data analysts and others managing data in servicing operations to attend this session, even if you don’t use DataScape today.
Mike Kelley, MGR Product Management
Managerial Session
11:00 AM - 12:00 PM
Today's Platform & Driving Operational Excellence
Alpine Ballroom
We will be looking back at 2023 work that helped servicers to lower cost by applying automation, to improve the customer experience, and helped you to maintain compliance.

We will be looking forward into 2024 as we discuss our roadmap to continue the same themes with some specifics around improvements in payment processing and escrow management, defaulted loan processing, managing new products in the market – particularly LOC variations, expanding information and capabilities for borrower self-service, and introduction of new products.
Joe Dombrowski, VP Product Management
Executive Session
11:00 AM - 12:00 PM
Smart Bar
Alpine Ballroom 1
By appointment only: Meet with a Sagent Smarty one-on-one!

Be sure to make your appointment here.

12:00 PM - 1:00 PM
Lunch
Upper Mountain View
Buffet style
1:00 PM - 2:00 PM
Partner Spotlight
Alpine Ballroom
Let's hear it for our partners! This is their opportunity to demonstrate the value of their products and services for customers.
General Audience
2:00 PM - 3:00 PM
Future Platform Preview
Alpine Ballroom
Introducing Dara by Sagent — the platform leading servicing into the future. Join us for a preview of the technology delivering efficient, real-time daily servicing operations and compliance at any scale.
Perry Hilzendeger, EVP Servicing Executive
Uday Devalla, EVP Chief Technology Officer
General Audience
3:00 PM - 4:00 PM
Future Platform - Value Proposition and What it Means to You
Alpine Ballroom
Introducing Dara by Sagent — the single solution to unify your servicing ecosystem. While delivering a world-class homeowner experience, you can reduce operational costs and configure for compliance within one root servicing system for consumers, teams, and investors — all built on real-time, end-to-end data. Come learn more about the Future of Servicing.
Perry Hilzendeger, EVP Servicing Executive
Executive Session
3:00 PM - 4:00 PM
CARE: Empower your Admins to Create a Best in Class Customer Experience
Conference A
This session is a conversational forum to examine the tools in CARE that manage basic and advanced branding situations, creating environments and using literals and executing site messages and other communications to drive the best consumer experience. We encourage anyone who is responsible for the behavior of CARE to attend. We also suggest folks who have deeper interest in CARE attend to get some deeper insights into these powerful tools.
Jennifer Johnson, SR DIR Product Owner Management
Managerial Session
3:00 PM - 4:00 PM
Default Rewind & Fast Forward
Conference B
This session will look back to features delivered in 2023 for Tempo which will include improved workflow controls, changes to order management, and expanded integration to LoanServ. We will also focus on changes we are anticipating in 2024 for foreclosure and bankruptcy management.
Who should attend? Anyone in default operations at a servicing shop, if you use Tempo or even curious this session will deepen your understanding, give you a chance to ask questions and interact with your default servicing peers.
Bart Bailey, VP Product Management
Joe Dombrowski, VP Product Management
Managerial Session
3:00 PM - 4:00 PM
LoanServ Tips & Tricks - Customer Service Focus
Conference C
Looking for recommendations for efficiency gains? Look no more! In this session we'll cover topics such as User Interface personalization with Favorites, Help screens, and workflow automation use-cases. We'll also tackle CIT usage and optimization, and have an open discussion to hear customer perspectives as well.
Kevin Marek, MGR Training & Advisory Services
Shelly Devries, Customer Training & Advisory Specialist SR
Managerial Session
3:00 PM - 4:00 PM
Smart Bar
Alpine Ballroom 1
By appointment only: Meet with a Sagent Smarty one-on-one!

Be sure to make your appointment here.

4:00 PM - 5:00 PM
Exhibitor Hour
Colorado Lounge
Hit the trail and show our sponsors some love! This is a great opportunity to network, meet with with our various exhibitors, and learn more about their products and services.
General Audience
4:00 PM - 5:00 PM
Smart Bar
Alpine Ballroom 1
Open hours: Walk in to meet with a Sagent Smarty one-on-one!
5:00 PM - 5:45 PM
Partner Breakout Session
Conference A
Partners, this one’s for you! Following our exhibit hour, we invite our fabulous sponsors who have made Ignite happen to a session with Sagent team members.
5:00 PM - 6:00 PM
Break for Customers
 
6:00 PM - 9:00 PM
Camp Ignite Jamboree
Sunrise Room
Get ready to channel your inner child and go wild with various summer camp-inspired activities, with an adult twist, of course! Dinner is on us, too!
Social Event
8:00 AM - 8:45 AM
Professional Headshots
Alpine 1
Say cheese! Our photographer will be on hand to take professional headshots if you need to refresh your photo. This will be done first-come, first-served as time allows.
General Audience
8:00 AM - 8:45 AM
Breakfast
Upper Mountain View
Buffet style
8:45 AM - 9:30 AM
Day 2 Kick-Off
Alpine Ballroom
Day 1 was exhilarating! Can we possibly top it on Day 2? Stick around to find out!
Jesse Decker, EVP Chief Customer Officer
General Audience
8:45 AM - 9:30 AM
Roadmap of Today's Platform
Alpine Ballroom
In this time together, we will cover an executive level view of the business problems we are looking to solve in LoanServ, CARE, Tempo, DataScape, and LoanBoard. Our focus will be heavier on CARE, LoanServ, and Tempo. We will not drill into specific changes, but will focus on high level focus in the following areas: Escrow, Matured Loans, Lines of Credit, Late Charge Method Migration, Assumption management in CARE, Integration between Tempo & LoanServ , FHA Payment Supplement program (provided the final ML is published) along with other default and compliance items.
Joe Dombrowski, VP Product Management
General Audience
9:30 AM - 11:00 AM
Dara Demo Option 1: AI Docs and Loan Movement
Conference A
Come learn more about the components of the Dara platform.

  • Dara AI Docs - AI embedded into Dara for doc automation, realtime predictive insights driving workflow and agent experiences, and generative AI-based chat capabilities.

  • Dara Loan Movement - Servicing data standards and document management power lightning-fast onboarding, both flow and bulk, and comprehensive bidding due diligence.

Zach Rusk, Zach Rusk, Sagent AI Docs Team
General Audience
9:30 AM - 11:00 AM
Dara Demo Option 2: Loss Mitigation and Claims
Alpine Ballroom
Come learn more about the components of the Dara platform.

  • Dara Loss Mitigation -Borrower portal, decisioning, automated workflows, collections, & loss mitigation.

  • Dara Claims - Dara Claims uses end-to-end data to power an effortless process for less risk, lower costs, and improved claim recovery.

Bart Bailey, VP Product Management
Anne Beck, DIR Product Management
Jennifer Johnson, SR DIR Product Owner Management
Jack Lawrence, MGR Product Management
General Audience
11:00 AM - 11:15 AM
Break
 
11:15 AM - 12:00 PM
Future Platform Roadmap in Detail - Migration Path
Alpine Ballroom
Introducing Dara by Sagent — Join us as we unveil our plan to ensure a smooth transition onto the platform that will define the future of servicing, including the mechanics of the migration process.
Sarah Boultinghouse, VP Implementations
Erica Sands, DIR Product Management
Executive Session
11:15 AM - 12:00 PM
Customer Roundtable
Conference A
Customers will engage in dynamic discussions regarding Sagent’s Partner Management & Compliance strategies. One group will begin by exploring best practices, sharing insights & discussing strategies for optimizing & managing partner relationships to best support our mutual customers. The discussion will include onboarding, account maintenance & the partner menu of services. The second group will bring together industry professionals to discuss the latest challenges & best practices in managing mortgage compliance requirements, including emerging regulations, compliance strategies, technology solutions & industry advocacy.
Andrea Zubiate, MGR Partner Management
Laura Packard, VP, General Counsel – Compliance
Managerial Session
11:15 AM - 12:00 PM
Tempo Admin
Conference B
In this session, we will provide best practice views around the set up and management functions of Tempo. This will include tools for User Setup and the Reference Builder. We’ll also focus on Configurations and Parameters to help you control workflow, comtags and much more.
Scott Dodge, Product Manager SR
Managerial Session
11:15 AM - 12:00 PM
Sagent Documentation, Self-Help, and Support Case Best Practices
Conference C
Want to blaze your own trail? In this session we'll walk through real scenarios and map how to best utilize Sagent's Latitude & Support Knowledgebase content to get the help you need. We'll also cover calendar events, upcoming curriculums, and review ticket best practices when working through support cases.
Shelly Devries, Customer Training & Advisory Specialist SR
Kevin Marek, MGR Training & Advisory Services
Managerial Session
11:15 AM - 12:00 PM
Smart Bar
Alpine Ballroom 1
By appointment only: Meet with a Sagent Smarty one-on-one!

Be sure to make your appointment here.

12:00 PM - 1:00 PM
Lunch/End of Ignite
Upper Mountain View
Buffet style

Speakers

Jesse
Decker
EVP Chief Customer Officer
Uday
Devalla
EVP Chief Technology Officer
Perry
Hilzendeger
EVP Servicing Executive
Bart Bailey
VP Product Management
Anne Beck
DIR Product Management
Sarah Boultinghouse
VP Implementations
Barb Bowser
Product Business Analyst
Scott Dodge
Product Manager SR
Joe Dombrowski
VP Product Management
Jennifer Johnson
SR DIR Product Owner Management
Mike Kelley
MGR Product Management
Jack Lawrence
MGR Product Management
Monica Orluk
SR Product Manager
Laura Packard
VP, General Counsel – Compliance
Zach Rusk
Zach Rusk, Sagent AI Docs Team
Erica Sands
DIR Product Management
Andrea Zubiate
MGR Partner Management

Sponsors

Fees

Customer Cancellation Policy

Cancellations made on or before April 22nd will receive a full refund. After April 22nd, all customer participants will be charged the full rate of their registration fee, regardless of circumstances.

All customer registrants will be invoiced after April 22nd and on an ongoing basis as registration continues.

Please note: Sagent reserves the right to cancel Hands-On Training tracks if enough customers have not registered. Participants who have registered to attend a track that is cancelled will be notified by email of the cancellation and invited to attend an alternate track.


#ignite2024